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Shipping Policy

Last Updated: August 2026

At www.smovov.com, we partner with leading global express carriers and specialized freight forwarders to ensure your orders are processed and shipped as efficiently as possible. Please review our shipping policy below before placing your order.

1. Order Processing & Dispatch Times

  • Ready to Ship / In-Stock Items (Including Sample Orders): Orders for in-stock items are processed and dispatched within 1–3 business days after payment confirmation (excluding weekends and statutory holidays).

  • Bulk Wholesale & Custom OEM/ODM Orders: Production and handling lead times for bulk orders vary based on quantity, customization complexity, and tech pack approvals. Specific delivery timelines will be confirmed by your assigned Sales Manager via your Proforma Invoice (PI).

2. Estimated Shipping Times & Delivery

Delivery times depend on your destination country and the shipping method selected at checkout.

  • Express Shipping (DHL / FedEx / UPS / SF Express): 3–7 business days worldwide.

  • Standard Air Freight: 7–20 business days worldwide.

  • Sea / Ocean Freight (Bulk B2B Shipment): 25–40 business days (depending on destination port).

Important Notice: Delivery timeframes are estimates only. Subject to actual delivery times by the shipping carrier. Unforeseen logistics disruptions, bad weather, or customs clearance delays may affect delivery dates.

3. Shipping Rates & Calculation

  • Retail & Sample Orders: Shipping costs are calculated automatically at checkout based on the package weight, dimensions, and destination country.

  • B2B Bulk Orders: Freight charges for wholesale and bulk orders will be quoted separately by your Sales Manager to provide you with the most cost-effective solution (EXW, FOB, DDP, or CIF terms).

4. Customs Duties, Import Taxes & Tariffs

  • International Shipping Responsibility: Shipping fees paid at checkout do not include local import duties, value-added taxes (VAT), or customs clearance processing fees levied by the destination country.

  • Buyer's Responsibility: Unless explicitly arranged otherwise under specific B2B DDP terms, all import duties, taxes, and customs tariffs are the sole responsibility of the buyer/consignee.

  • Refused Packages: If a shipment is returned, destroyed, or abandoned due to the buyer's refusal to pay local customs taxes or failure to clear customs, the buyer assumes full financial responsibility. No refunds will be issued for refused deliveries.

5. Order Tracking & Address Accuracy

  • Tracking Number: Once your order has dispatched, you will receive an automated shipping confirmation email containing your tracking carrier and tracking number.

  • Address Accuracy: Buyers are responsible for providing complete and accurate shipping addresses (including postal codes and contact telephone numbers). www.smovov.com is not liable for failed deliveries caused by incorrect address information provided by the buyer.

6. Lost, Damaged, or Stolen Packages

  • Carrier Liability: Once a shipment is handed over to the carrier, the carrier assumes responsibility for transit.

  • Reporting Damage: If your package arrives physically damaged, you must take photos/videos of the package and shipping label immediately and report it to us within 48 hours of delivery so our team can file a claim with the carrier.