退款政策

Welcome to www.smovov.com. As a primary B2B wholesale supplier and manufacturer, our operations and pricing structures are designed for business-to-business transactions. Please read our Return & Refund Policy carefully before placing an order.

1. All Sales Are Final

Due to the nature of wholesale pricing, factory-direct supply, and business-to-business transactions, ALL SALES ARE FINAL.

  • Single-Piece / Small Orders (Samples): Orders containing single or few items are considered Sample Orders meant for client evaluation of fabric, sizing, and quality. Sample orders are strictly non-refundable and non-returnable.

  • Bulk / Wholesale / Custom Orders: Bulk orders and OEM/ODM customized products cannot be canceled, returned, or refunded once production or shipment has commenced.

2. Defective, Damaged, or Incorrect Items Only 

We enforce rigorous quality control checks prior to dispatch. However, if you receive an item that is damaged, defective, or incorrect, we will provide a resolution under the following strict conditions:

  • Inspection Window: You must inspect your shipment upon arrival and notify us within 48 hours of delivery.

  • Required Proof: To initiate a claim, you must contact your Sales Manager or email us at [Your Customer Service Email] within 48 hours, providing:

    1. Your Order Number.

    2. Clear photos or videos showing the defect, damage, or wrong item.

    3. Clear photos of the shipping label and outer packaging.

  • Resolution: If the claim is verified and approved by our team, we will, at our sole discretion, offer a replacement for the defective item in your next order or issue a store credit/discount coupon. Cash or original payment method refunds will not be issued.

3. Non-Returnable Scenarios 

We will strictly reject returns or refund requests under any of the following circumstances:

  • Requests made after the 48-hour delivery window.

  • Dislike of style, fabric, color difference (slight color variations may occur due to lighting/monitors), or incorrect size selection by the buyer.

  • Items that have been worn, washed, altered, printed, embroidered, or damaged after delivery.

  • Custom/OEM/ODM orders manufactured according to approved client specifications or tech packs.

  • Shipping delays caused by logistics carriers, customs clearance, or force majeure events.

4. Authorized Returns & Shipping Costs 

  • No Unauthorized Returns: Do not send any items back to us without prior written authorization from our Sales Manager. Unauthorized returns will be refused and discarded at the buyer's expense.

  • Shipping Fees: All original shipping costs, customs duties, and import taxes are non-refundable. If an authorized return or exchange is granted, the buyer is fully responsible for all return shipping costs and associated taxes.